Refund policy

INTERNATIONAL CUSTOMERS:

Shipping fees charged by Allure The Brand DO NOT include customs and duty fees that may be charged by the country of residence. We are not responsible for these taxes and fees and will not refund these incurred charges. Please be aware that you may be charged an additional fee to have the items delivered to your door. These fees vary based on your country of residence.

 

Return & Exchanges

We don't offer refunds, only exchanges or store credit. Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. For faster assistance please go through our RETURN/ EXCHANGE PORTAL located on the menu bar of our website.

 

To be eligible for an exchange/store credit, your item must be in the same condition that you received it, unworn or unused(tried on is okay), with tags, and in its original packaging. You’ll also need the tracking # for proof of purchase. 

To start a exchange/store credit, you can contact us at Support@allurethebrand.com or go through our EXCHANGE/RETURN PORTAL located on the menu bar of our website. Please note that returns will need to be sent to the following address:

11432 N Williams St

P.O Box #2510                                                                                                   

Dunnellon FL, 34432

(Note that it is very important to put the P.O Box # or else you will experience some delay on your return)

We’ll send you a return shipping label if damaged or we've sent you the wrong product, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@allurethebrand.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Sale Items

20% OFF or more items & items purchased from events:
Items that have been marked down or purchased from an event are non-returnable & non-refundable, we cannot accept returns on sale items or gift cards.

 

STORE CREDIT

We will notify you once we’ve received and inspected your package, and let you know if it was approved or not. If approved, you’ll be automatically be refunded via store credit within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at Support@allurethebrand.com.