Refunds & Exchange Policy

We offer exchanges and store credit ONLY! NO REFUNDS. If you'd like to exchange please visit our exchange portal located on the menu bar of our website. 

Exchanges 

Please Visit our Exchange Portal located on our menu bar within 10 days of receiving. All you will need is your full name and order #. Please email support@allurethebrand.com if you need assistance.

Late or missing refunds (if applicable) 

Refunds may take up to 30 days depending on your bank.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at  support@allurebyana.com   

Shipping exchange product   

To return your product, you must contact us prior to shipping the item.

Note: You will be responsible for paying for your own shipping cost for returning your item, Shipping cost are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you , may vary.

Lost or Stolen Packages  

www.Allurethebrand.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, www.Allurethebrand.com will confirm date of delivery, tracking information and shipping carrier information for the customer to investigate. Please contact the shipping carrier for more info.

INCLUDE ROUTE PROTECTION WITH ALL PACKAGES

                                                                                                                                                 

Shipping Policy

- NO REFUNDS (only store credits or exchanges)

-  We do NOT cover lost or stolen packages. Please be sure to include ROUTE package protection on all orders.

– Internationally orders will have a custom fees that customer is responsible for.

– If there is a package that's unable to deliver due to incorrect address, we will contact you if shipped back to us.  The additional cost of delivery will be at the costumer’s expense. These orders will NOT be allowed to be canceled.

You will receive an email with your tracking number and order information once your order has been shipped. Allow 24 hours of receiving your email to allow you’re tracking information to be updated.

INTERNATIONAL ORDERS (DUTIES AND TAXES NOT INCLUDED)

Standard Service: it could take from 2 to 6 weeks or even more depending on the destination (prices vary). It also depends on the time the local customs takes to clear the package. If your local customs takes longer, your package will take longer to arrive.

*Please note: the delivery time is for reference only. The actual delivery time may vary depending on your geographic location and how long it takes to clear customs. 

 

IMPORTANT NOTICE FOR BUYERS OUTSIDE OF NORTH AMERICA

All packages are sent from our US warehouse.

www.allurethebrand.com is NOT responsible for the duties and customs charges incurred on your package. The total amount of payment does not include any duties and customs charges. Duties and Customs charges vary from country to country and it is the buyer's responsibility to understand the fees and charges from your custom. If the package is rejected by the buyer because of the duties and customs charges, the buyer will be responsible for the shipping and return postage to receive a refund. If the buyer chooses to refuse and abandon the order, a refund will not be provided.