Items may be exchanged within 7 days after receiving products.
Items must be unworn (tried on only) and unwashed.
We do not cover shipping for exchanges.
Email firstname.lastname@example.org with your order # for more assistance.
-NO REFUNDS(only store credits or exchanges)
- We doNOT cover lost or stolen packages. Please be sure to includeROUTEpackage protection on all orders.
– Internationally orders will have a custom fees thatcustomeris responsible for.
– If there is a package that's unable to deliver due to incorrect address, we will contact you if shipped back to us. The additional cost of delivery will be at the costumer’s expense. These orders will NOT be allowed to be canceled.
You will receive an email with your tracking number and order information once your order has been shipped. Allow 24 hours of receiving your email to allow you’re tracking information to be updated.
INTERNATIONAL ORDERS (DUTIES AND TAXES NOT INCLUDED)
Standard Service: it could take from 2 to 6 weeks or even more depending on the destination (prices vary). It also depends on the time the local customs takes to clear the package. If your local customs takes longer, your package will take longer to arrive.
*Please note: the delivery time is for reference only. The actual delivery time may vary depending on your geographic location and how long it takes to clear customs.
IMPORTANT NOTICE FOR BUYERS OUTSIDE OF NORTH AMERICA
All packages are sent from our US warehouse.
www.allurethebrand.com is NOT responsible for the duties and customs charges incurred on your package. The total amount of payment does not include any duties and customs charges. Duties and Customs charges vary from country to country and it is the buyer's responsibility to understand the fees and charges from your custom. If the package is rejected by the buyer because of the duties and customs charges, the buyer will be responsible for the shipping and return postage to receive a refund. If the buyer chooses to refuse and abandon the order, a refund will not be provided.